I am happy to answer any questions that may arise for you but to make it even easier to get the answers you are looking for I have compiled this great list of frequently asked questions. Take a look below to see if I have already answered your questions, if I haven’t feel free to contact me and I will answer as soon as I can!
General Shop Questions
All downloads include an SVG, ESP, PNG, and DXF file for each design unless otherwise noted.
After your purchase has been confirmed you will get an email that includes a link to download the file. It will also be available in the account section of this store.
This link is YOUR link, it is against the terms of the purchase agreement to share this code with anyone. To further discourage this there is a limit to the number of times the design can be downloaded. If you are experiencing issues with your download please contact me right away.
Due to the nature of these digital items, I do not offer refunds of any kind. It is up to you are the purchaser to make sure these files will work for you and that you know your systems and tools well enough to use them, that being said you can always reach out if you are having issues so I can try to help out.
Yes! I offer exclusive bundles of new designs and fun themed bundles throughout the year to my Facebook Group and to my VIP email list subscribers. If you are interested in getting your hands there be sure to sign up!
If you love a design in my store but need slight changes, a word or two or other simple adjustments we can chat. I do not currently offer design from scratch based on an idea. Costs of customization of existing graphics will be handled on a case-by-case basis but start at $10.
I do however love ideas for new graphics! If you have a great idea for a design send it my way. That being said, please don’t send me ideas via screenshots of others’ work or licensed art like Disney or Harry Potter. I am not out to infringe on others’ work here.
I am happy to hear you are loving my fonts but I am sorry to say but I do not share information about my fonts in most cases. This is either due to my own license agreements or is propriety.
I will do my damnedest to try! I am a Cricut user so I know next to nothing about the software of other types of machines that support these files. You can check out this post here about the basics of using these designs with Cricut and Cricut Design Space.
OK! You are in luck! I am in the middle of developing a course on just that! I the course I will walk you though Adobe Illustrator and how it works for us crafters. I will help you ditch design space one and for all… Ok, well you will still need it to cut the files but that’s it. You can sign up for this email list to keep up to date as to when that course launches.
The majority of products on TNT Creates are digital files and therefore will not ship. Items that are physical products are dropped shipped directly to you. These items are made to order and take 2-7 days for processing. Shipping time depends on the method of delivery you choose and your destination. Shipping starts at $3.99.
Cut Graphic Compatiblity Questions
I can’t pretend to be an expert on all the different phones and tablets out there. You are unfortunately on your own on this one. Here is what I can tell you. You want to see if your device can unzip zip files since that’s the way they download and have access to a file manager. Should it be able to handle that then most likely you will have little issues.
I can speak from personal experience that I have successfully opened a zip file on my iPhone, so Apple products should be fine.
I am a Cricut user myself, so I can safely say they will work with your Cricut cutting machines. I can not pretend I am an expert in other machines and programs. There are many machines and programs out there that you might find yourself using these files with. By providing the top industry-standard file types with each download you should have no issues finding one that will work with what you are using. You will need to consult your manuals, or the product site or google for exactly which type to use.
Cut Graphic Usage and Licensing Questions
YES! Woohoo! You are given a limited commercial license with each download. The full details are enclosed with the download but the gist is:
You can sell finished physical products featuring TNT Creates designs as long as small business grosses less than $100,000 year. Each design can be used on a total of 500 finished products. You can not transfer the file, give them away or resell them. Read: no “SVG Dumps”
Yes! Feel free to move or add text or elements or make adjustments as needed. You can not or distribute any derivatives of any of the designs, however. This means you can not add or change something then sell or gift the design as your own
No. Sorry, the license only covers the person who purchased it. But this is an easy fix, If you love my design but plan on having another person craft with it just send them a link to the design and let them be the one to download it so the license is with them and they can use it.
No, not directly anyway. The person who buys the design license is the one that holds the license. Should you want to do this you can either use their email and information when purchasing so they are the license holder or you can contact me to purchase a credit for the design you are interested in.